Gain Actionable Insights, Ensure Compliance and Minimize Risk with Advanced Call and Screen Video Recording
VPI CAPTURE is the most progressive, ground-breaking call and screen data interaction recording solution available today. Highly reliable, easily implemented and remarkably effective in virtually any environment, VPI CAPTURE can record your multimedia interactions from a wide range of network configurations, TDM and VoIP telephony environments, and across any number of locations. With the optional VPI Fact Finder toolkit, the system can automatically tag data and events directly from employee desktop application screens to call recordings for classification and analysis centered on key business issues.
Business Impact
Unified call recorder for VoIP, TDM and hybrid environments
Optional data capture analytics for actionable insights and PCI DSS compliance
Secure, centralized Web access, analysis and administration
Certified on all major platforms
Adaptive, open Web architecture
Unique, award-winning search, playback and reporting capabilities
Fastest time to value – rapid implementation with proven integrations
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Quality AssuranceMonitoring (VPI QUALITY)
Boost Service Quality and Save Time with Automated Call Quality Management
VPI QUALITY is the most powerful Quality Management (QM) solution available today. This powerful solution enables you to objectively evaluate agent behaviors, provide timely feedback and support, boost service quality, and cultivate customer experience and loyalty. With VPI QUALITY, you can maximize the impact and ROI of your call quality monitoring processes and significantly improve the effectiveness and efficiency of your customer interactions.
Business Impact
Automated call selection for quality evaluation
Flexible, Web-based evaluation tools
Dynamic quality monitoring system dashboards and desktop tickers
Adaptive, open Web architecture
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Real-time Performance Reporting (VPI PERFORMANCE)
Accelerate Contact Center Performance and Operational Effectiveness with Real-time Performance Management
VPI PERFORMANCE™ is proven to rapidly boost contact center performance and operational effectiveness – enabling you to discover, diagnose and manage issues before they have a chance to adversely impact customer satisfaction.
Business Impact
Web Dashboards, Reports and Desktop Tickers deliver real-time performance metrics.
Consolidates performance data from multiple contact center systems and sites.
Automated E-Learning and Alerts rapidly address skill gaps.
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